DEAD CITIES CUSTOMER SERVICE AND GENERAL INQUIRIES
Phone: 405.426.2002
Email: sales@deadcitiesclothing.com
How long will it take for my order to arrive?
US orders arrive between 2-10 business days. International orders arrive between 3-15 business days. Email us at sales@deadcitiesclothing.com for your tracking #.
Where do you ship from and what carrier do you use?
We ship everything from New York City. We use FEDEX Ground for US orders and USPS for international orders. If you need your order rushed or would like to use another carrier, please email sales@deadcitiesclothing.com immediately after placing your order.
What is your return policy for non-sale items?
We accept size exchanges only. All exchanges must be made within 14 days of receipt. No returns or refunds. If a size exchange is made, US customers will be charged $10 shipping and international customers will be charged $20 shipping. Items must be returned unwashed and unaltered. Please email us with a tracking number when exchanging an item.
What is your return policy for sale items?
We accept size exchanges if the size is in stock. All exchanges must be made within 14 days of receipt. No returns or refunds. If a size exchange is made, US customers will be charged $10 shipping and international customers will be charged $20 shipping. Items must be returned unwashed and unaltered. Please email us with a tracking number when exchanging an item.
What is your shipping address for size exchanges?
DEAD CITIES EXCHANGES
231 NORMAN AVE. #408
BROOKLYN, NY 11222
UNITED STATES
Where can I find size specifications?
We do offer many different fits in our collection. If you are unsure about what size you would wear, please email us at sales@deadcitiesclothing.com and we will help find the right size for you.
I want to carry Dead Cities in my store. Can I see a line sheet and wholesale pricing?
Yes, please email sales@deadcitiesclothing.com with your store information and we will get the information to you.